Pre-Conference Workshop: 4 June 2019 (Canberra)
Conference: 5-6 June 2019 (Canberra)
Improving Citizen Engagement and Experience is a premier conference that brings together senior leaders from Federal, State and Local government agencies to discuss how to improve citizen experience and deliver customer-centric services. Extensive research with customer experience and engagement leaders from Australia’s largest government agencies tells us that this discussion is relevant now because:
- Citizens’ expectations are changing and government departments are expected to maintain increasingly high service levels
- The emergence of digital technologies has highlighted the need for organisations to modernise the way they engage with citizens
- There is a need to transform service delivery methods to improve the overall customer experience
As a result, government agencies operating in a digital world with constantly evolving technologies are faced with the challenge of how can government departments improve engagement and better involve citizens in service design to optimise the overall experience?