Driving effective citizen engagement and transforming service delivery to improve public service outcomes

Pre-Conference Workshop: 4 June 2019 (Canberra) 

Conference: 5-6 June 2019 (Canberra)

Improving Citizen Engagement and Experience is a premier conference that brings together senior leaders from Federal, State and Local government agencies to discuss how to improve citizen experience and deliver customer-centric services. Extensive research with customer experience and engagement leaders from Australia’s largest government agencies tells us that this discussion is relevant now because:
  • Citizens’ expectations are changing and government departments are expected to maintain increasingly high service levels
  • The emergence of digital technologies has highlighted the need for organisations to modernise the way they engage with citizens 
  • There is a need to transform service delivery methods to improve the overall customer experience 
As a result, government agencies operating in a digital world with constantly evolving technologies are faced with the challenge of how can government departments improve engagement and better involve citizens in service design to optimise the overall experience? 

Past Speakers

Hon. Gavin Jennings MLC

Special Minister of State

Victorian Government

Scott Johnston

Assistant Commissioner, Performance and Analytics Division

NSW Public Service Commission

Venetia Blackman

Assistant Commissioner, Corporate Applications

Australian Taxation Office

Damian Carmichael

Project Lead Open Government Partnership

Department of Industry, Innovation and Science

Catherine Payne

Executive Director Digital and Customer Communications

VIC Department of Environment, Land, Water and Planning

Eva Balan-Vnuk

Executive Director, ICT and Digital Government

SA Department of the Premier and Cabinet

Jithma Beneragama

Director Digital Engagement

VIC Department of Premier and Cabinet

Alexandra Geddes

Director Business Improvement

NSW Department of Industry

View all speakers

Past Sponsors

View all Sponsors

Who Will Attend

Representatives across all levels of Government who are General Managers, Directors, Managers, Commissioners, Team Leaders, Co-ordinators and Heads of:
  • Engagement and Strategy
  • Customer Service
  • Customer Experience
  • Community Engagement
  • Stakeholder Relations
  • Citizen Experience
  • Engagement
  • Communications
  • Service Delivery
  • Community & Stakeholder Engagement
  • Corporate Affairs
  • Media/Marketing
  • Public Relations
  • Digital Engagement/Capability
  • Digital Services
  • Online Solutions
  • Analytics and Performance

Why Sponsor

What solutions can your organisation offer our audience to address the following challenges:
  • How can government agencies improve public engagement and participation and take a citizen-centred design approach to policy creation and service design?
  • How can the Government effectively leverage digital technologies and communication channels to enhance digital engagement and better deliver citizen-centric services?
  • How can governments transform service delivery methods to deliver more efficient services and improve the overall customer experience?

There is a limited number of event sponsorships and exhibit spaces available – all of which are tailored to assist your organisation in creating a platform to maximise exposure at the event, and creating the opportunity to gain direct and personal access to the audience.  
For specific details about speaking, sponsoring or exhibiting at the event, please contact Rajat Gehlot at rajat.gehlot@aventedge.com or +612 8378 4341


The event will be held in a deluxe hotel in Canberra CBD. Delegates will be notified of the venue 4 weeks prior to the event.